Question 1

Do I, a Retailer, have to pay membership fees to use ZUMP?"

Accepted Answer

ZUMP app is absolutely free for Retailers. Do not pay any amount to any body from distributor or company to use ZUMP.

Question 2

Can I, a Retailer be removed from ZUMP DATABASE by any of my Distributors?"

Accepted Answer

No. you will continue to enjoy using ZUMP benefits as long as you wish to remain in ZUMP FAMILY.

Question 3

In ZUMP, can I, a Retailer, shift from one Distributor to another Distributor, for same Brand?"

Accepted Answer

If you have not shifted your shop location, then No. In ZUMP, inside your Retailer login, you will not be able to view other Distributor(s) of same Brand. Use our Helpline to speak to our customer support team to resolve any technical difficulty in submitting Orders or Distributor not accepting your Orders.

Question 4

I don’t have computer in my shop. Can I use Zump?

Accepted Answer

Yes. Zump is a Mobile App. To run efficiently, it needs a SMART PHONE with steady mobile data with average internet speed.

Question 5

I have very less space in my Internal Storage of Mobile? Can I download Zump?

Accepted Answer

Zump is a cloud based Application. It occupies very little Storage space in your smart phone. All data is stored in cloud in your secure account.

Question 6

If my Mobile data pack finishes or stops, will my, Retailer, link with Distributors stop?"

Accepted Answer

No, your link remains even if mobile internet data or wifi data stops. You will have to re log in to resume your activities in Zump App. Remember to Submit your final Orders either to Distributor or save in Draft Orders, to prevent retyping your order quantities.

Question 7

Is my data safe in cloud? Can others track my orders and purchase data?

Accepted Answer

Your data is secure in ZUMP servers. Only you ( Retailer / Distributor) can access your data with a login and password. Do not share your username and password with anyone. Zump team will never ask you for your password.

Question 8

Can my distributors see my purchases from different distributors of same product category?

Accepted Answer

No. Each of your Distributor can see only those orders which you have submitted to their account. They cannot track your purchases from other different Distributors.

Frequently Asked Questions